Shipping policy

Shipping Policy - ALPNE

Last Updated: March 2026

Thank you for shopping with ALPNE. This Shipping Policy outlines how orders are processed, shipped, and delivered.

Order Processing
Orders are typically processed within 1–3 business days after purchase. During high-demand periods, product drops, holidays, or promotional events, processing times may take slightly longer. Once an order has been processed, it will be prepared for shipment and handed off to the shipping carrier.

Customers will receive a shipping confirmation email with tracking information once their order has been shipped.

Shipping Rates and Delivery Estimates
Shipping costs are calculated at checkout based on the customer’s location and the selected shipping method. Delivery times vary depending on the shipping carrier and destination. Estimated delivery times are not guaranteed and may vary due to carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Address Accuracy
Customers are responsible for providing an accurate and complete shipping address at checkout. ALPNE is not responsible for orders that are delayed, lost, or delivered to an incorrect address due to incorrect information provided by the customer.

Lost or Delayed Packages
Once a package has been shipped and is in the possession of the shipping carrier, ALPNE is not responsible for delays, lost packages, or delivery issues caused by the carrier. If your package is marked as delivered but cannot be located, we recommend contacting the shipping carrier directly to file a claim.

International Shipping
If international shipping is offered, customers are responsible for any customs duties, import taxes, or fees required by their country. These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

Damaged or Defective Items
If your item arrives damaged or with a clear manufacturing defect, please contact us with photos of the issue as soon as possible. Claims will be reviewed to determine the appropriate resolution.

Changes or Cancellations
Orders may only be canceled or modified within 24 hours of purchase. After this period, orders may already be processed or prepared for shipment and cannot be changed.

If you have any questions regarding shipping or your order, please contact us through the contact page on our website.